
FAQ
How can we help you?
Colours
Can you give me the RAL colour match?
We don’t have a RAL match because that would be too approximate. We provide an NCS reference for greater precision. Contact us for more information.
Are all colours available in all ranges?
Most of our colours are available for all our ranges, with the exception of certain products. For the latter, a minimum order is required, please contact us. All this information about colours and ranges is available in the catalogue here.
Do you make customised colours?
Yes, subject to a minimum quantity. We also offer Decoprint, which lets you create a 100% customisable decor.
Is there a price difference between the different colours?
All our through-colours are the same price, but there is a noticeable difference in price depending on the range.
Products
I’d like to obtain samples or documentation. What’s the procedure?
Depending on your needs, we can send you samples or give them to you in person during a visit from your local SPM contact. Contact us for more information.
What glue can we use for SPM panels?
- MS Polymer SPM adhesive: solvent-free, instant tack, panel expansion reduced by a factor of 4.
- SPM acrylic adhesive: solvent-free
- SPM universal mastic-glue: solvent-free
Our adhesives are available in pots and cartridges.
Are your products suitable for wet rooms (bathrooms, shower rooms, cloakrooms, toilet block, kitchens, etc.)?
Yes, SPM solutions are perfectly watertight, non-porous and adapted to the different wet areas of each establishment.
You can contact our customer service department for technical data sheets and installation guides.
Is it possible to combine a floor with SPM panels?
Yes, heat-welded seals are used to make a watertight connection between a DECOCHOC or DECOCLEAN panel and a flexible floor via a skirting rise. Skirting rises make it easy to clean and disinfect high-risk areas.
Heat seals can also be used at the panel/panel junction for perfectly sealed surfaces.
Do you offer profiles and seals to match your panels?
Yes, we have seals, weld seams and Fin’Color finishing profiles to match each of our colours. For metallic and designer finishes, we have Fin’Alu and Fin’Angle.
Do you offer floor coverings?
SPM is a brand that specialises in wall protection and handrails, but belongs to the Gerflor group, experts in flexible flooring. We can then direct you to the appropriate contacts in your region.
Do you sell skirting boards?
Various brands within the Gerflor group offer this type of range. We invite you to visit the Romus website here for more information.
Do your products have a fire rating?
Yes, our wall protection panels are Bs1d0 or Bs2d0 certified, depending on the product range.
Is there a minimum order?
If you are a building professional, there is no minimum order, except for certain colours in specific ranges.
Do your products meet accessibility standards?
Yes, SPM products are regularly installed in disability and retirement homes. For these specialist establishments, we recommend that our customers create colour contrasts between the panels and the handrails so that they are easier to spot and make it easier for users to get around.
My walls are rounded. Can I fit SPM panels?
Yes, SPM panels can be thermoformed to protect and decorate any space: round or oval posts, rounded corners, curved walls, etc.
Do SPM products need special care?
SPM solutions are inherently easy to clean thanks to their smooth, lightly grained surfaces.
The antibacterial PVC material is resistant to the strongest detergents, disinfectants and other biocides.
Can your products be stored outside?
SPM products must be stored indoors and under cover.
Do you have products that are resistant to machine impact?
Our Elasto range is ideal for very intense impacts from large machines, both indoors and outdoors. These elastomer products are highly resistant to ageing, UV and extreme heat.
Where can I see your products installed?
Contact us and, depending on your location, we’ll give you the addresses of emblematic sites near you.
Service
What is your response time for quotes?
We undertake to respond within a maximum of 72 hours (working days).
If I have surplus goods, will you take them back?
In the case of large-scale construction projects, we can look into certain possibilities, just ask us.
Installation
Do you install your products?
No, however, we do provide installation guides and can recommend qualified installers depending on your region.
How long does it take to lay 1 m² of Decochoc?
On average, it takes between 15 and 45 minutes to lay 1 m² of Decochoc, depending on the application method chosen and the site environment.
Different solutions are possible. For optimum installation, we recommend SPM MS Polymer adhesive, which eliminates the need for tacking time and considerably reduces expansion.
How long does it take on average to fit 1 linear metre of handrail?
On average, it takes 15 to 20 minutes to install 1 linear metre.
Can your products be used outside?
We strongly advise against installing our products outdoors, as they were not designed for this use and the colours may fade.
However, our Elasto range is ideal for protecting outdoor car parks and posts, as these products are highly resistant to ageing, UV and extreme heat.
After-sale service
To which address can I send my request for a quote, price or order?
Contact us at export@spm.fr
I’ve received my parcel damaged. What should I do?
Please take photos, then contact us.
My order is not what I requested. What should I do?
Contact us and we’ll do everything we can to find the best solution to your problem quickly.
How are your products delivered?
Our panels are delivered flat and measure W 3 m X H 1.30 m. Our handrails measure L 4 m.
My accessory is broken. How can I reorder the part?
Contact us, and we’ll do all we can to get the faulty accessory back to you as quickly as possible.
Transport
What are your delivery times?
To find out more about delivery times depending on your location, please contact us.
What are the transport options?
You have the option to arrange the transportation of the goods yourself or let our team take care of it for you. Contact us for further details.
Do you deliver anywhere in the world?
We deliver internationally.
Sustainability
I have a project with Leed™ or BREEAM® (green building) certification. Are your products eligible?
Yes, of course, our panels have an individual EPD and an average service life of 25 years.
Are your products recyclable?
Yes, our PVC and aluminium products are 100% recyclable.
Do your products contain recycled materials?
SPM wall protection panels contain an average of 24% recycled material, and the aluminium profiles of our handrails contain up to 60% recycled aluminium.
Do you have a recycling service?
Yes, with Gerflor we have a free service for recovering clean offcuts (without glue or seals). Only available in France for the moment. We provide our customers with containers directly in their workshops and take care of collection.